(1) Privacy Policy

We truly value the trust you place in Vision Care Centre Ltd. We continue to insist upon the highest quality standards for our customer information privacy. Kindly read the following statements to learn about our information gathering and dissemination practices.

(2) Note

• Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically;
• This Privacy Policy describes your privacy rights regarding our collection, use, storage, sharing, and protection of your personal information. It applies to the Vision Care Centre Ltd. website and all related applications, services and tools where this policy is referenced, regardless of how you access or use them, including mobile devices;
• By visiting this Website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our website;
• By mere use of the website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the User Agreement; and
• We have tried to keep it as simple as possible. Your privacy matters to Vision Care Centre Ltd., so whether you are new or a long-time user, please do take the time to get to know our practices.

(3) Contents

(3.1) Scope & Consent
(3.2) Global Privacy Standards
(3.3) Collection Of Personal Information
(3.4) Use Of Demographic / Profile Data / Your Information
(3.5) Information Sharing & Registration With Social Media Websites
(3.6) Use Of Personal Information
(3.7) Mobile/Smart Device Privacy
(3.8) Children’s Privacy
(3.9) Marketing
(3.10) Our Disclosure Of Your Information
(3.11) We May Also Share Your Personal Information
(3.12) Using Information From Vision Care Centre Ltd.
(3.13) You Agree To Use User Information Only For
(3.14) Accessing, Reviewing & Changing Your Personal Information
(3.15) No Spam, Spyware, Or Spoofing
(3.16) How We Protect Your Personal Information
(3.17) Business Transfers
(3.18) Third Parties
(3.19) Copyright Policy
(3.20) Hyperlinking Policy
(3.21) Contact Us

(3.1) Scope & Consent

The scope pertains to all the information specified in the below sections. By using Vision Care Centre Ltd. and its related application, services and tools and/or registering with us, you expressly consent to our collection, use, disclosure, and retention of your personal information as described in this Privacy Policy and in our User Agreement.

(3.2) Global Privacy Standards

Throughout this Privacy Policy, we use the term “personal information” to describe information that can be associated with a specific person and could be used to identify that person. We do not consider personal information to include information that has been made anonymous or aggregated so that it can no longer be used, whether in combination with other information or otherwise, to identify a specific person.

We may amend this Privacy Policy at any time by posting the amended terms on this site. All amended terms automatically take effect 30 days after they are initially posted on the site. Additionally, we may notify you through the Vision Care Centre Ltd. Contact Center and/or via email of any material changes to this Privacy Policy.

(3.3) Collection Of Personal Information

You can browse our website without telling us who you are or revealing any personal information about yourself. If you register for an account with us at any of our branches, you give us your personal information and you are not anonymous to us. Wherever possible we indicate which fields are required as mandatory and which fields are optional. If you choose to provide us with personal information, you consent to the transfer and storage of that information on our servers located in Zambia or anywhere else in the world. This information will be secured.

Our primary goal in doing so is to provide you a safe, efficient, smooth and customised experience. This will allow us to provide services and features that most likely meet your needs and to customise our applications to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.

You always have the option not to provide information by choosing not to use a particular service or feature. We may automatically track certain information about you based upon your behaviour on our Website. We use this information to do internal research on our users’ demographics, interests and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.

We use data collection devices such as “cookies” on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness and promote trust and safety. We offer certain features that are only available through the use of a “cookie”.

We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session.

Additionally, you may encounter “cookies” or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.

We do not offer any purchases on our Website, hence, we do not collect information pertaining to your purchase behaviour.

We collect the following types of personal information in order to provide you with the use of and access to our website, applications, services and tools and to help us personalise and improve your experience:

1.      Information We Collect Automatically

When you visit our websites, use our applications, services, and tools or interact with our advertising or content, we automatically collect information sent to us by your computer, mobile device or any other access devices. This information is associated with you personally only when you sign in as a registered user and includes but is not limited to:

1. device ID or unique identifier, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, referral URL, ad data, IP address and standard web log information; and
2. any anonymous information collected through our use cookies and web beacons.

2.      Information You Give Us

We collect and store any information you enter on our sites or you provide to us in context of using our website, applications, services or tools. This may include, but is not limited to:

1. information you provide us when registering for an account including email address, phone number, mobile telephone number, physical contact information and (depending on the service used);
2. additional information you may provide to us via social media sites or services;
3. transactional information based on your activities on the website;
4. additional personal information we ask you to submit to authenticate yourself or if we believe you are violating site policies

3.      Mobile & Smart Tablets

When you download or use our Mobile Applications or access one of our mobile/smart tabled optimised site, we may receive information about your location and your mobile/smart tablet device including a unique identifier for your device. We may use this information to provide you with location based services, such as advertising, search results and other personalised content. Most mobile/smart devices allow you to control or disable location services in the device’s setting’s menu. If you have questions about how to disable your device’s location services, we recommend you contact your mobile service carrier or the manufacture of your particular device.

4.      Information From Other Sources

We may receive or collect supplemental information about you from third parties sources and add it to our account information. This may include, but is not limited to, demographic, navigation information, additional contact information, as permitted by law.

(3.4) Use Of Demographic / Profile Data / Your Information

We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about products, services and updates; customise your experience; detect and protect us against error, fraud and other activitities; enforce our terms and conditions and as otherwise described to you at the time of collection.

In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users’ activity on our Website.

We identify and use your IP address to help diagnose problems with our server and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.

(3.5) Information Sharing & Registration With Social Media Websites

We offer sign-on services that allow you to use third party login credentials to access the Vision Care Centre Ltd. website or related sites. We also offer services that allow you to share information with third party social media websites such as Facebook, Google Plus, Twitter and others.

You may choose to provide us with access to certain personal information stored by such third party websites. The personal information we have access to varies by website and is controlled by your privacy settings on that website and your consent. By associating an account managed by a third party, you are authorising Vision Care Centre Ltd. to have access to this information, you agree that Vision Care Centre Ltd. may collect, use and store information from the website in accordance with this Privacy Policy.

(3.6) Use Of Personal Information

Our primary purpose in collecting personal information is to provide you with access to our website and/or use of our services, applications and tools, provide you with requested customer service and relevant information about your account and our services and to provide you with a safe, smooth, efficient and customized experience. You agree that we may use your personal information to:

1. provide you access to our website and the services and customer support that you may request;
2. prevent, detect, and investigate, fraud, security breaches, potentially prohibited or illegal activities and enforce our User Agreement;
3. customise, measure and improve our services, content and advertising;
4. contact you, either via email or telephone, to resolve disputes, collect outstanding amount, and troubleshoot problems with your account or our website, services, applications or tools or for other purposes authorised by law;
5. contact you either via email or telephone to inform you about our services and those of our corporate family, deliver targeted marketing, service updates and information based on your communication preferences;
6. compare information for accuracy and verify it with third parties;
7. contact you at any telephone number using auto-dialed or pre-recorded message calls or text (SMS) messages (if applicable) as authorised for the purposes described in this Privacy Policy
8. provide you other services requested by you as described when we collect the information

(3.7) Mobile/Smart Device Privacy

We may offer you the ability for you to connect with our sites or use our applications, services and tools using a mobile/smart device, either through a mobile/smart device application or via a mobile/smart device optimised website. The provisions of this Privacy Policy apply to all such mobile access and use of mobile/smart devices. This Privacy Policy will be referenced by all such mobile applications or mobile optimised websites.

(3.8) Children’s Privacy

The Vision Care Centre Ltd. website is a general audience website and its related applications, services, and tools are not intended for children under the age of 18 years. We do not knowingly collect personal information via our applications, services or tools from users in this age group without sufficient parental supervision. Any transactions entered into our systems in the above mentioned age group would be purely for client identification purposes only, thus Vision Care Centre Ltd. will not be liable for the breach of such transactions.

(3.9) Marketing

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalise our services, content and advertising.

Should you not wish to receive any marketing communications from us, you can feel free to contact us by email at info@visioncarezambia.com

(3.10) Our Disclosure Of Your Information

We will not share personal information with companies, organisations or individuals outside of Vision Care Centre Ltd., unless we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

1. meet any applicable law, regulation, legal process or enforceable governmental request;
2. enforce applicable terms of service including investigation of potential violations;
3. detect, prevent or otherwise address fraud, security or technical issues;
4. protect against harm to the rights, property or safety of Vision Care Centre Ltd., our users or the public as required or permitted by law.

Such information will be disclosed in accordance with this Privacy Policy and applicable laws and regulations. As stated above, we do not disclose your personal information to third parties for their marketing purposes without your explicit consent.

(3.11) We May Also Share Your Personal Information

Members of the Vision Care Centre Ltd. corporate family to provide joint content and services (like registration, transactions, and customer support) to help, detect and prevent potentially illegal acts, violations of our policies, fraud and/or data security breaches and to guide decisions about their products, sites, applications, services and tools and communications. Members of our corporate family may use this information to send you marketing communications only if you have consented to their services and will use your personal information in compliance with their Privacy Policy and our global privacy standards.

Service providers under contract who help with our business operations (such as, but not limited to, fraud, investigations, bill collection, affiliate and rewards programs, insurance companies, website operations, website development).

Financial institution partners of Vision Care Centre Ltd., corporate family members who offer financial products, with whom we partner with to provide Payment Service, using Internet Banking to provide joint content and services (like registration, transactions and customer support), to help, detect and prevent potentially illegal acts, violations of our policies, fraud and/or security breaches and to guide decisions about their products, websites, applications, services and tools and communications. These third party financial institution partners will use this information to send you marketing communications only if you have requested their services and will use your personal information in compliance their respective privacy policies and consistent with this privacy policy Vision Care Centre Ltd..

Other Vision Care Centre Ltd. users, whether located in your country of residence or outside of your country of residence, as authorized by you or your use of our sites, services, applications or tools. For example, where you are involved in a transaction with another user, the other user may view your email address and request and obtain your contact information and postal address to help complete the transaction;

Other third parties to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to send information when using a specific service).

Law enforcement, governmental agencies or authorised third-parties, in response to a verified request relating to a criminal investigation or alleged illegal activity or any other activity that may expose us, you, or any other Vision Care Centre Ltd. user to legal liability. In such events, we will only disclose information relevant and necessary to the investigation or inquiry, such as name, city, state, ZIP code, telephone number, email address, IP address, fraud complaints, bidding and listing history and/or anything else we may deem relevant to the investigation.

Without limiting the above, in an effort to respect your privacy and our ability to keep the community free from bad actors, we will not otherwise disclose your personal information to law enforcement, other government officials, or other third parties, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity.

(3.12) Using Information From Vision Care Centre Ltd.

Vision Care Centre Ltd. enables you to share personal information to complete transactions and collect payments. We encourage you to disclose your privacy practices and respect the privacy of other users. We cannot guarantee the privacy or security of your information and therefore we encourage you to evaluate the privacy and security policies of your trading partner before entering into a transaction and choosing to share your information. To help protect your privacy, we allow only limited access to other users’ contact, shipping/delivery and financial information to facilitate your transactions and collect payments. When users are involved in a transaction, they may have access to each other’s name, User ID, email address and other contact and shipping/delivery information. In all cases, you must give other users a chance to remove themselves from your database and a chance to review what information you have collected about them.

(3.13) You Agree To Use User Information Only For

1. Vision Care Centre Ltd. transaction-related purposes that are not unsolicited commercial messages;
2. using services offered through Vision Care Centre Ltd.; or
3. other purposes that a user expressly chooses.

(3.14) Accessing, Reviewing & Changing Your Personal Information

Generally, we will not manually modify your personal information because it is very difficult to verify your identity remotely. You must promptly update your personal information, if it changes or is inaccurate. Upon your request, your account will be updated/deactivated and we will act on updates of your personal information as soon as reasonably possible, based on your account activity and in accordance with applicable law. However, after deactivation, we do retain personal information from closed accounts to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our Vision Care Centre Ltd. User Agreement and take other actions otherwise permitted by law.

(3.15) No Spam, Spyware, Or Spoofing

We and our users do not tolerate spam. Make sure to set your Vision Care Centre Ltd. communication preferences so we communicate to you as you prefer. You are not licensed to add other Vision Care Centre Ltd. users, even a user who has purchased an item from you, to your mailing list (email or physical mails) without their express consent. To report Vision Care Centre Ltd. related spam or spoof emails to Vision Care Centre Ltd., please forward the email to info@visioncarezambia.com. You may not use our communication tools to send spam or otherwise send content that would violate our User Agreement. We automatically scan and may manually filter messages to check for spam, viruses, phishing attacks and other malicious activity or illegal or prohibited content but we do not permanently store messages sent through these tools. If you send an email to an email address that is not registered in our community, we do not permanently store that email or use that email address for any marketing purpose. We do not rent or sell these email addresses.

(3.16) How We Protect Your Personal Information

We work hard to protect Vision Care Centre Ltd. and our users from unauthorised access to or unauthorised alteration, disclosure or destruction of information we hold. In particular:

We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorised access to systems.

We restrict access to personal information to Vision Care Centre Ltd.  employees, contractors and agents who need to know that information in order to process it for us and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated, if they fail to meet these obligations.

We take steps to ensure that the personal information we collect is accurate and up to date and we provide you with the opportunity to update your information through your account profile settings. We retain information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our User Agreement and take other actions permitted by law.

(3.17) Business Transfers

As we continue to develop our business, we might sell or buy stores, subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Vision Care Centre Ltd. or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

(3.18) Third Parties

Except as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information we collect from you. If you disclose your information to others, whether they are bidders, buyers or sellers on our sites or other sites throughout the internet, different rules may apply to their use or disclosure of the information you provide to them. Vision Care Centre Ltd. does not control the privacy policies of third parties and you are subject to the privacy policies of those third parties where applicable. We encourage you to ask questions before you disclose your personal information to others.

(3.19) Copyright Policy

Contents of this website may not be reproduced partially or fully, without due permission from Vision Care Centre Ltd. If referred to as a part of another website, the source must be appropriately acknowledged. The contents of this website cannot be used in any misleading or objectionable context.

(3.20) Hyperlinking Policy

At many places in this website, you shall find links to other websites/portals. These links have been placed for your convenience. Vision Care Centre Ltd. is not responsible for the contents and reliability of the linked websites and does not necessarily endorse the views expressed in them. Mere presence of the link or its listing on this website should not be assumed as endorsement of any kind. We cannot guarantee that these links will work at all times and we have no control over availability of linked pages.

(3.21) Contact Us

Please feel free to write to us at info@visioncarezambia.com or Contact Us